Frequently asked questions

Last updated: 2 November 2026

Where do you deliver?

We offer Australia-wide delivery where the selected carrier and product service are available. Check your address before payment. See delivery locations.

When will my order be dispatched?

Paid, in-stock orders confirmed before 1pm Sydney time on business days have a same-day dispatch target. Delivery estimates vary by destination and carrier; they are not guarantees. See the shipping policy.

How can I pay?

Available payment options and the final AUD total must be shown or confirmed before payment. If checkout has no method available, contact us first. A WhatsApp enquiry is not a paid order. See payment methods.

How do I keep payment details safe?

Use the HTTPS website and approved payment flow. Never send card numbers, security codes or passwords through WhatsApp, email or community posts.

What if my product is faulty or incorrect?

Contact us with your order reference so we can help. Your Australian Consumer Law rights remain in place. See returns & refunds.

How do partner rewards work?

Approved partners can earn 12% direct commission, with 5% and 3% for the two upline positions on separate eligible attributed sales. A partner does not receive all 20% on each direct order. Joining or recruiting alone earns nothing. See the program and calculator.

What could 100 customers earn?

For illustration, 100 paying customers each placing one A$180 eligible-goods order at 12% produces A$2,160 direct commission before expenses and tax, assuming no refunds and valid attribution. Reaching 100 people does not mean 100 purchases. The calculator lets you change purchase conversion, order value and repeat orders. This is not typical or guaranteed income.

Where can I ask a question?

Use the site’s WhatsApp enquiry link. Partners can also use the community’s private support area. Do not include card details or passwords.

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