Last updated: 2 November 2026
Your Australian consumer rights
Our goods are subject to consumer guarantees under the Australian Consumer Law. If a guarantee is not met, you may be entitled to a repair, replacement or refund depending on the circumstances. Nothing in this policy limits rights that cannot lawfully be excluded.
Faulty, damaged or incorrect products
contact PUFFAU with your order reference, a description of the problem and photos where practical. We will assess the issue and explain the appropriate remedy and return arrangements. We will not require original packaging where doing so would improperly limit your consumer rights. Reasonable return costs for a confirmed problem will be handled as required by law.
Change of mind
Unless a specific offer says otherwise, change-of-mind requests are assessed case by case. Contact us before sending anything back. We will confirm whether a return is accepted, the return address, condition requirements and any agreed postage cost.
Refund processing
Approved refunds are normally made to the original payment method where available. Processing time depends on the payment provider. We will confirm the amount and method; contact us if a confirmed refund has not arrived within the advised time.